Refund, Replacements & Warranty Claims Process

Xmart Technology

At Xmart Technology, we aim to make the warranty and replacement process simple, transparent, and fair.

For details about what is covered or excluded, please visit our Warranty Coverage Policy page.

1 Initial Product Checking Period

7 Days Checking Warranty (For Replacement)

Customers are advised to check their product thoroughly within 7 days of delivery or purchase.

  • • If any issue is found, it must be reported within this checking period.
  • • Issues reported after this period will be handled under the standard warranty process.

2 How to Initiate a Replacement or Warranty Claim

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Step 1: Contact Xmart Technology

Reach out to our support team via:

📞 WhatsApp / Call: 0321-1158580

Please provide:

  • Order number or invoice
  • Clear description of the issue
  • Images or videos (if requested)
  • Video of the product being unboxed

⚠️ Important: Unboxing video is mandatory to submit with your claim. It helps verify the product condition and ensures a smooth claim process.

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Step 2: Product Submission for Inspection

  • • Customers may be asked to bring or ship the product to Xmart Technology for inspection.
  • • Physical inspection is required to verify the issue.
  • • Products sent without prior communication or video proof may not be accepted.
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Step 3: Inspection & Evaluation

  • • Our technical team will inspect the product to confirm the fault.
  • • The evaluation will determine whether the issue qualifies for warranty service as per our Warranty Coverage Policy.
  • • Inspection time may vary depending on the nature of the issue.

3 Resolution Process

Once the issue is verified:

  • • The product will be repaired, or
  • • The faulty part will be replaced, subject to availability
  • • Replacement of the complete unit is only considered if repair is not possible.

⚠️ Warranty service does not extend or restart the original warranty period.

4 Replacement Availability

  • • Replacements are subject to stock availability
  • • If the same product is unavailable, an alternative of similar value or specifications may be offered
  • • Cosmetic variations do not qualify for replacement unless they affect performance

5 Data Responsibility

  • • Customers are responsible for backing up their data before submitting the product
  • • Xmart Technology is not responsible for any data loss during inspection or repair

6 Courier & Handling Guidelines

  • • If the product is shipped: Safe packaging is the customer's responsibility
  • • Any damage during transit may affect claim approval
  • • Xmart Technology is not liable for delays or damage caused by third-party courier services

7 Corporate & Bulk Orders

Replacement and warranty processes for corporate or bulk purchases may differ and will be governed by agreed terms at the time of sale.

8 Fair Use Policy

Xmart Technology reserves the right to decline or reject claims in cases of:

  • • Misuse or negligence
  • • Unauthorized repair attempts
  • • Incomplete or false claim information
  • • Missing or invalid unboxing video proof

This ensures fairness for all customers.

9 Support & Contact

For replacement or warranty process assistance, contact:

📞

Phone / WhatsApp

0321-1158580

🌐

Website

www.xmarttechnology.pk

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Important Note

This page explains how the process works. For detailed warranty coverage, inclusions, and exclusions, please refer to our Warranty Coverage Policy page.