Cancellation Policy

Xmart Technology

At Xmart Technology, we understand that plans can change. Our cancellation policy is designed to be fair and transparent for both our customers and our operations.

Need to cancel an order? Contact us immediately at +92 321 1158580

1 Order Cancellation Before Dispatch

✅

Full Refund Available

If a customer cancels an order before it has been dispatched, the full order amount will be refunded.

⏱️

Processing Time

Within 48 hours

💳

Refund Method

Original Payment Method

✅ Best Option: Cancel early to avoid any deductions!

2 Order Cancellation After Dispatch

⚠️

Shipping Charges Apply

If an order is cancelled after it has already been dispatched, certain charges will be deducted.

• Charges That Will Be Deducted:

Delivery Charges

Forward shipping costs

Return Shipping

Product return logistics

Refund Process: The remaining amount will be refunded after the product is received back and inspected at our facility.

3 Payment Gateway Orders (Change of Mind / False Reason)

💳

Additional Charges Apply

For orders placed through debit/credit card or online payment gateways with change of mind or false reasons.

• Charges That Will Be Deducted:

🏦

Bank Charges

Transaction processing fees by the bank

🔗

Payment Gateway Fees

Service charges by payment processors

⚠️ Important: These charges will be deducted from your refund amount

4 Refund Processing Time

⏱️

Our Processing Time

All eligible refunds are processed within 48 hours after cancellation approval.

🏦

Bank Processing Time

Actual credit time may vary depending on your bank or payment service provider (usually 3-7 working days).

Note: Refunds are processed within 48 hours, but appearing in your account depends on your bank's processing speed.

5 Important Notes

📞

Cancellation Request Method

Cancellation requests must be made by contacting us on our official WhatsApp or phone number only.

⚖️

Company Rights

Xmart Technology reserves the right to refuse cancellation requests in case of misuse or policy violation.

⚠️ Always verify cancellation requests through our official channels to avoid scams.

📞

Need Help With Cancellation?

Contact our support team for immediate assistance with order cancellations, refund status, or any questions about our cancellation policy.

Response Time: Our team typically responds within 30 minutes during business hours.

Cancellation Policy Summary

Before Dispatch

Full refund, no deductions

After Dispatch

Shipping charges deducted

Payment Gateway

Bank charges apply

Processing Time

48 hours after approval